We ship internationally at standard costs, trying to keep the price as low as possible for you. We will try and negotiate savings for the customer where we can!
scout.thelabel is dedicated to customer service and satisfaction. If you are not satisfied with your purchase, you can choose whether to return it for a refund, or exchange it, within 21 days of delivery.
All returning items must be in their original condition, unworn and unwashed with any swing tags included.
Step 1: email us and let us know that you want to return, advising whether you would like an exchange or a refund.
Step 2: Pack your item ensuring that any tags are included and post it back to us at the address which we will provide via email. You must cover your own return postage costs, for your protection please ensure your return package is prepaid and insured in case of loss or damage.
As soon as we receive the item back we will notify you via email and promptly process your refund/exchange.
The fine print:
Scout.thelabel is limited edition and for this reason we cannot guarantee sizes or styles will be available when exchanging, but we will try our best. If the size or style you want is not available you will be given a full refund. Scout.thelabel does not cover customs duties or charges, which may apply depending on your country.
All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that something is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund. Please follow the care instructions on the label to prolong the life of your garment as we cannot fix colour fading, nicks or holes from inappropriate washing or any other symptoms of normal wear and tear.
Ethical practises policy
Scout.thelabel believes that we have a responsibility to produce garments of beautiful quality, whilst never compromising on the garment, we believe that nobody should be compromised in our quest for great clothes.
Scout.thelabel terms & conditions
Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, scout.thelabel will not sell or trade your personal information to any third party organisations or individuals without your consent, other than third party suppliers in the delivery of services you have agreed to accept from Scout.thelabel or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law. By using the Scout.thelabel site, you are consenting to the collection of information by Scout.thelabel.
If any changes to these policies occur, we will notify our customers by updating this section of our website.
Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Scout.thelabel. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by http://www.scout-thelabel.com. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Scout.thelabel is strictly prohibited.
You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current. In the instance of any inaccuracy on the website, Scout.thelabel retains the right to cancel an order.
Scout.thelabel reserves the right to amend and update promotional activity on the website without notice. Please note, no changes or amendments can be made to a order once it has been submitted. This includes any request to cancel the order.
Scout.thelabel makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.
Neither Scout.thelabel nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Scout.thelabel cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release Scout.thelabel entirely of all responsibility for any consequences of its use.
This website may contain links to other websites. Scout.thelabel is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Scout.thelabel Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.
The price you see on www.scout-thelabel.com is the price you will pay at checkout. Scout.thelabel is not responsible for incorrect pricing on external websites.
GST & Taxes
The Australian GST tax rate applies to all orders delivered within Australia.
International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.
Any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if order is placed with the intention of sending to a gift recipient.